Knowing how your customers behave on a regular basis helps to determine how to successfully provide relevant products and services across all digital channels.
The CREALOGIX Retail Banking Platform helps you understand your clients and provide relevant products and services in a timely manner, all wrapped up in an engaging user experience. What is more, rapid integration with your systems is also provided.
- A platform being used by millions of digital customers
- A flexible, easy to implement solution
- Customer and business driven platform
- Superior, customised customer experience
- Smart mix of customisation and implementation
- Competitive time to market
- Full functionality
- Multichannel consistent solution
- Fully integrated with existing systems
The admin portal provides bank users with the tools to efficiently manage both customer and platform, maximising the value of each customer interaction: from platform management to configuration and monitoring.
By managing both faces of the customer relationship – transactional and commercial – the user can provide efficiency and personalisation options.
Secure, frictionless access to frequent and infrequent customer transactions. A complete set of transactions are available to each customer in a personalised and differentiated way.
Bidirectional communication tools help to maximise the valuable time customers spend with your bank.
Seamlessly monitor multiple channels from one centralised hub to provide a consistent experience and maximise engagement with your clients.
We help you increase your client’s lifetime value by selecting the right products and services at the right time and place.
Anticipate any opportunities by knowing what is happening in real time, and be able to react to your clients instantly.
We provide a powerful tool that will help your clients manage their finances automatically and autonomously.
End-to-end control of your digital marketing campaigns with a powerful solution that provides sophisticated management of all your channels.
Get to know your customers better by analysing all available information to capture relevant insights.
Integrate with any backend/middleware system in a short timeframe
Being micro-services or modular monolithic, Architecture based on new and open industry technology products like Spring Cloud, OAuth2, Apache Kafka or ElasticSearch
Connectivity between customer experience layer and digital back-end based on well-structured REST API
Multilevel user management at both customer end and back office
Supports several authentication methods
Authorisation process based on user roles and user access rights
MFA authentication fully integrated (Biometrics, OTP, Challenge-Response and Transaction Signature)
Apply for card
Apply for loan
Communications & notification
Customer information management
Audit & reporting