Retail banking is currently undergoing a rapid transformation. Digital technologies and changing customer behaviour and expectations present retail banks with enormous challenges. In order to continue to be successful in this sector, it is vital to embrace the digitisation of your business models. Financial institutions that take bold and decisive actions will be more likely to succeed in this digitised future.
What sets successful companies apart is valuable interaction with customers. Banks that are able to stand out from the crowd gain market share. CREALOGIX’s solutions address precisely these issues and enable you to achieve maximum differentiation through modern digital omni-channel banking, tailor-made offers for your customers as well as excellent, legally compliant and software-based consulting.
Raiffeisen is the third-largest banking group in Switzerland and a leader in retail banking. The new e-banking service from Raiffeisen can be accessed anywhere, day or night. With a modern design, high levels of security and intuitive user prompting, the digital offering should be, above all, a pleasure to use.
The technical challenge for Raiffeisen was, on the one hand, the optimisation of communication with the application. However, (client and server-side) resources also needed to be optimised. A technical consolidation was also required on a number of levels. From a professional point of view, a new design had to be provided for online banking and individual information displayed to the customers.
The most important enhancements for the customer
- Notifications and messages
- Prognosis: payments carried out and standing orders activated
- Full text searching and filtering functionality for account statements and standing orders
- Diagram read-out
- Quick function
e-banking logins per day
payments per annum
In the interim, E-Banking has been implemented for all customers. Customer responses show that the new design, supplementary features and clarity score well.
With a balance sheet total of 30.4 billion Swiss francs, the St. Galler Kantonalbank (SGKB) is the sixth-largest cantonal bank – and also a very innovative one. In October 2015 the bank went live with its new digital banking platform. In this case their focus was a dashboard tailored to the individual, simplified navigation, a payment assistant, and mobile banking.
The SGKB is one of five cantonal banks that upgraded to the new Digital Banking platform from CREALOGIX in 2015. Alongside the most extensive range of functions, E-Banking from CREALOGIX offers an open and high-performance architecture and excellent security for both the bank and its customers.
SGKB customers enjoy the freedom to conduct their banking anywhere, any time. Within the Digital Banking Hub module, CREALOGIX caters to active customer service and interaction. The Campaign module lets the bank offer its clientele relevant offers at the right time. The Personal Finance Management module helps customers to manage their household budgets.
DKB is one of the fastest-growing retail banks in Europe. With more than 3,000,000 customers DKB is also one of the three largest direct banks in Germany. Its enterprise strategy is based on an infrastructure with few branches and a focus on selected customer categories in the private customer, corporate customer and public customer sectors. In this case, private banking is operated exclusively as direct banking.
- Strong growth from 140,000 to more than three million customers
- Rapid time-to-market for product and service innovations
- Integration of partner products and services (e.g. credit cards, vouchers, PayPal accounts, etc.)
Digital banking solution, including online banking, online brokerage, self-service processes, online applications, online campaigns, Touch ID, post box, content management system, etc.
Enhanced customer retention and customer satisfaction: 90% of customers are highly satisfied, 97% would recommend DKB. Cross-selling was increased significantly. The launch of new, more innovative products was possible in weeks rather than months.
Modern banking and brokerage, mobile apps and advice. All services are available any time and anywhere online, via mobile and phone. This is why Consorsbank is one of the leading direct banks in Germany. Retail and private banking customers can access their accounts and portfolio via a handy portal. Maximum security and performance are fundamental.
In the first stage of the implementation Consorsbank was looking for integration into all transaction and backend systems, as well as various content and data providers. In the second stage, the strengthening of online sales and the introduction of the new digital strategy to focus on the customer was implemented. In addition, PFM functionality was integrated, so as to be able to offer personalised information and processes for all customers.
The Digital Banking solution is the basic technological platform. All features, such as online banking, online brokerage, collaboration, campaigns and the new integrated Personal Finance Management function are based on that platform. Further future trends, such as third-party account connection, savings plans, etc., were implemented.
Through its digital strategy and customer personalisation, Consorsbank was able to achieve an enormous improvement in customer satisfaction. The Digital Banking project had a 60-80% lower implementation cost and time requirement. Cross-selling was significantly increased.