Through an intuitive dashboard, business banking customers are able to gain a complete view of their financials and account data. Customers can send and receive secure communications within a unified user experience, benefiting from an efficient and value-adding new channel in their relationship with Helaba.
Helaba embarked on an ambitious digital transformation strategy, starting in 2016. A priority was to provide a comprehensive digital banking channel for customers that simplified access to existing digital products and interfaces within a consistently designed user experience. Information for customers needed to be unified into an always-available, on-demand resource.
Digital customer portal for real estate and corporate clients
The Helaba customer portal was set up with the CREALOGIX front end and integrated with a large number of different banking back office systems by service partner adesso. Corporate banking customers who have a complex array of banking services now enjoy an intuitive and consistent overview of all their investments, loans, accounts, and derivatives. Instead of waiting for bank communications or requesting information on the phone or in branch, customers now have all the details they need at their fingertips.
Customers have given very positive feedback, welcoming the new digital functionality provided and noting both the ease of use and performance in day-to-day banking tasks. Helaba has successfully enhanced its brand recognition in Germany as a pioneer in digital banking for business customers.
Helaba is pursuing an agile approach to expanding its offerings further, incorporating direct customer feedback from the first releases. Helaba continues to work with CREALOGIX to develop the customer portal and roll out innovative digital banking features.
Coutts & Co. is one of the leading banks in private banking and wealth management. With their modern and comprehensive digital offering Coutts is taking a clear leading role in the private banking landscape.
With their online offering Coutts offers their customers a fast, secure and easy way to manage their finances. With mobile and tablet banking the customer has access to their accounts and portfolios anywhere, any time.
With the new digital offering Coutts already gives their customers the advantage of making payments with their mobile or tablet. In addition, features such as news and insights and the ability to send personal messages to their customer manager are also offered to customers. The customers can set personalised notifications for themselves by SMS or email for scenarios based on, for example, account balances or transactions of a particular amount.
% Acceptance rate
Million Online Banking Logins in 2014
Transactions per login
In 2014 Coutts achieved a very high acceptance rate of 57% for their online banking platform. For private banking this is, on average, approx. 40%. Out of the users of E-Banking from Coutts 81% were active during the three months surveyed.
Société Générale is one of the most important commercial banks in France. Read more about how CREALOGIX helped Société Générale to successfully build up their digital bank.
Société Générale wanted to differentiate itself from its competitors with a new digital solution. On the one hand there was a demand that the core banking system remain independent, on the other hand they wanted an improved and more modern design. Security played a further important role. The high security requirements for their digital bank should be able to be fulfilled by the same provider.
The bank’s requirements were also driven by cost efficiency, an agile and flexible roadmap and the potential for simple integration into the back office system. Furthermore, Société Générale places a high value on innovation and differentiation from their competitors. These were all reasons why Société Générale chose CREALOGIX.
With the Digital Banking Hub from CREALOGIX Société Générale received a tailor-made online banking system. With its extensive functional scope Société Générale offers its customers a unique banking experience. Personal notifications, news read-outs, co-browsing and also the traditional and share trading module round out the entire programme package.
Raiffeisen is the third largest banking group in Switzerland and is a leader in retail banking. The new E-Banking from Raiffeisen can be accessed anywhere, at any time of day or night. With a modern design, high levels of security and intuitive user prompting, the digital offering should be, above all, a pleasure to use.
The technical challenge for Raiffeisen was, on the one hand, the optimisation of communication with the application. However, (client and server-side) resources also needed to be optimised. A technical consolidation was also needed on a number of levels. From a professional point of view a new design had to be provided for online banking and individual information had to be able to be displayed to the customers.
- Notifications and Messages
- Prognosis: payments carried out and standing orders
- Full text searching and filtering functionality for account statements and standing orders
- Diagram read-out
- Quick function
E-Banking logins per day
Payments per annum
In the interim E-Banking has been implemented for all customers. Customer responses show that above all the new design, supplementary features and clarity score well with the customers.
With a balance sheet total of 30.4 billion francs the St. Galler Kantonalbank is the sixth largest cantonal bank and also a very innovative one. In October 2015 the bank went live with its new digital banking. In this case their focus was, above all, on a dashboard tailored to the individual, simplified navigation, a payment assistant and mobile banking.
The St. Galler Kantonalbank is one of five cantonal banks, which upgraded to the new Digital Banking from CREALOGIX in 2015. Alongside the most extensive range of functions, E-Banking from CREALOGIX offers an open and high-performance architecture and great security for both the bank and its customer.
SGKB customers enjoy the freedom to conduct their banking anywhere, any time. Within the Digital Banking Hubs module CREALOGIX caters to active customer service and contact. The Campaign module lets the bank offer its clientele relevant offers at the right time. The Personal Finance Management module helps customers to manage their household budgets.
DKB is one of the fastest growing retail banks in Europe. With over 3,000,000 customers DKB is also one of the 3 largest direct banks in Germany. Their enterprise strategy is based on an infrastructure with few branches and a focus on selected customer categories in the private customer, corporate customer and public customer sectors. In this case, private banking is operated exclusively as direct banking.
- Strong growth from 140,000 to over 3 million customers.
- Rapid time-to-market for product and service innovations.
- Integration of partner products and services (e.g. credit cards, vouchers, PayPal accounts, etc.)
Digital banking solution, including online banking, online brokerage, self-service processes, online applications, online campaigns, Touch ID, post box, content management system, etc.
Enhanced customer retention and customer satisfaction: 90% of customers are “highly satisfied”, 97% would recommend DKB. Cross-selling could be increased significantly. Launch of new, more innovative products possible in weeks instead of months.
Modern banking and brokerage, mobile apps and advice. All services are available any time and anywhere online, via mobile and by phone. That is why Consorsbank is one of the leading direct banks in Germany. Retail and private banking customers can access their accounts and portfolio via a portal. Maximum security and performance are fundamental.
In the first stage of the implementation they were looking for integration into all transaction and backend systems, as well as various content and data providers. In the second stage the strengthening of online sales and the introduction of the new digital strategy to focus on the customer was implemented. In addition PFM functionality was integrated, so as to be able to offer personalised information and processes for all customers.
The Digital Banking solution is the basic technological platform. All features, such as online banking, online brokerage, collaboration, campaigns and the new integrated Personal Finance Management function are based on that platform. Further future trends, such as third-party account connection, savings plans, etc., were implemented.
Through its digital strategy and customer personalisation Consorsbank could achieve an enormous improvement in customer satisfaction. The Digital Banking project had a 60-80% lower implementation cost and time requirement. Cross-selling could be significantly increased.