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Deutsche Kreditbank AG

DKB is one of the fastest growing retail banks in Europe

With over 3,000,000 customers DKB is also one of the 3 largest direct banks in Germany. Their enterprise strategy is based on an infrastructure with few branches and a focus on selected customer categories in the private customer, corporate customer and public customer sectors. In this case, private banking is operated exclusively as direct banking.

Challenge

Solution

Digital banking solution, including online banking, online brokerage, self-service processes, online applications, online campaigns, Touch ID, post box, content management system, etc.

Enhanced customer retention and customer satisfaction

90% of customers are “highly satisfied”, 97% would recommend DKB. Cross-selling could be increased significantly. Launch of new, more innovative products possible in weeks instead of months.

90

%

Satisfied customers

3

Mio.

Customers

97

%

Recommendations