Personal, intelligent and engaging
CREALOGIX Conversational AI delivers next-generation customer interaction for financial institutions
Customer retention in the
Today, customers want to interact with financial institutions anytime, anywhere and via the channel(s) of their choice. They expect the same simplified digital interaction with financial institutions that they are used to with their other daily communications. Due to the Covid-19 pandemic, call volumes have increased, customers are visiting bank branches less frequently and more customers are turning to online services for convenience. Therefore, it is important for financial institutions to have personalised and fully integrated communications channels in place to keep customers fully engaged.
CREALOGIX Conversational AI is the solution.
Achieve your goals with CREALOGIX Conversational AI
CREALOGIX Conversational AI – the key benefits
How financial institutions can benefit from Conversational AI’s capabilities to open up and enhance customer interactions.
Digital dialogue: enable a multi-channel
approach to digitally engage with customers
Secure: ensure secure and compliant
messaging when interacting with customers
Relationship: enable two-way dialogue
that reinforces customer-advisor relationships
Campaigns: execute personalised campaigns
digitally via different channels
Discover the newest Conversational AI use case: the Wealth Concierge. Watch our presentation at the IBM Data & AI Forum. Only available in German.Watch video
Use Case (Wealth)
Find out how you can offer more personalised and intelligent experiences to your wealth clients with CREALOGIX Conversational Banking AI.Download use case
Use Case (SME)
Learn more on how you can benefit from our Conversational solution to scale services and sales in SME Banking.Download use case
Discover the six vital success factors for financial institutions looking to strategically integrate messaging into their digital offering.Download e-book
Learn more about CREALOGIX Conversational AI and its capabilities in the factsheet.Download factsheet