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What are the "hot topics" in terms of trends and technology? And what solutions are banks looking for to grow through digital innovation?

CREALOGIX UK CEO David Joyce considers the impact on wealth management firms of the pandemic and subsequent lockdowns.

Crystal ball-gazing is prevalent at the start of any new year, but it certainly isn’t easy in 2021. Banks already wrestling with a long list of challenges before the COVID-19 pandemic are seeing their business priorities shifting in order to ensure they thrive and continue to innovate.

“How do we provide the right offering to the right customer at the right time?” It’s a question many financial institutions ask themselves in the quest to personalise their product and service offerings.

The economic impact of the COVID-19 pandemic will undoubtedly continue to have further effects as the situation evolves. In this scenario, leading banking executives need to prepare for the ‘next normal’, whatever that proves to be.

UK CEO David Joyce recently took part in a panel discussion on a recent research from Compeer. The report highlights the key priorities for wealth management firms planning for the future and considers how to bridge the gap between digital capabilities and client expectations.

UK CEO David Joyce suggests it’s not a question of either personal service or robo-advice, but about a hybrid solution where what the client wants and where wealth management firms add value are the truly important questions.

CREALOGIX recently collaborated with Compeer, the leading City of London specialist research group on an extensive survey of 500 HNWIs to find out their perception of the service they have received this year.

New rules from MiFID II come into force early next year and require the capture of clients’ ESG investment preferences and reports on the subsequent performance of investments against these criteria.

The transition from crypto assets to securities on the blockchain is becoming increasingly relevant for institutional investors.

By using Conversational Banking financial institutions can communicate digitally with their customers and therefore ensure a seamless narrative across all channels. This can significantly improve the customer journey.

Environmental, Social and Governance (ESG) concerns are increasing among investors; empowering clients to share what matters to them can help to tailor their investments and increase engagement and share of wallet.