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What has already been implemented in retail banking is now also evident in the business banking segment: customers expect intuitive processes and single gateways that cover all the needs their business demands.

Between 65-80% of people change advisor at the point of inheritance, posing a significant risk to financial institutions

Understanding the factors supporting the growth of the fintech sector helps financial institutions take advantage of the latest trends

Yannick Decaumont, Managing Director Mediterranean & Middle East, believes the time is right for established financial institutions to offer customers a crypto service

The user experience is at least as important as the functionality of self-service tools for digital wealth and client portals

Despite the growth of competition in the marketplace, embedded finance can deliver commercial and strategic benefits

The User Experience of a digital service is an important part of the Customer Experience. Understanding customers can deliver commercial benefits in digital banking

Most of us have explored Generative AI out of curiosity or to determine whether AI could play a role in modern businesses. Generative AI, particularly models like ChatGPT, has the potential to fundamentally transform the way we deliver services to our clients.

CREALOGIX published extensive reports on the latest trends in banking. Integrating third-party services is one of many effective ways to address those trends

Application and approval processes are an important part of the day-to-day business of many public organisations. However, these processes are often time-consuming, prone to errors and inefficient because they are still manual and paper-based. A digital application and approval platform can provide a solution

After an extraordinary year in the financial industry, one important realisation is a greater need for the rapid launch of contemporary digital offerings. Financial institutions are upgrading in the areas of mobile and digital banking, creating ecosystems and launching digital second brands

A recent report from McKinsey states that when it comes to banking, SMEs often find themselves stranded between large corporations and retail customers in terms of both products available and service delivery. This is a significant risk to banks because SMEs have traditionally received less focus and digital challengers are growing in the market to fill the gap